Shipping policy
Shipping Policy
Free delivery across Australia
We offer free shipping Australia-wide, with no minimum spend. We currently ship within Australia only.
Pre-orders
Pre-order items are estimated to ship from mid-October 2026. The delivery times below apply once your order has been dispatched. We'll email you when your order ships, with tracking details.
Estimated delivery times (once dispatched)
- Metro: 1–5 business days
- Outer metro: 2–5 business days
- Regional/country: 2–9 business days
- Remote: 5–10 business days
These are estimates only and can be affected by carrier delays, weather and peak periods.
Large items and freight
Our climbing frame sets are large and heavy, so they ship by freight with Pack & Send. The driver doesn't call ahead, so please make sure someone is home to receive your order, and that your phone number and delivery address are correct at checkout. If no one is home, the courier will take your order back to the depot and try again the next business day. If delivery still isn't possible, it will be held at the depot for you to collect. You'll receive a tracking link by email once your order is dispatched.
Delivery address
Please check your address at checkout. If you need to change it, email us as soon as possible and we'll update it if your order hasn't shipped yet. If an order is returned to us because of an incorrect or incomplete address, we may need to charge for redelivery.
Damaged or missing orders
Please inspect your order when it arrives. If anything is damaged, missing or incorrect, contact us as soon as possible at hi@movanakids.com with your order number and photos. We'll work out the best fix with you, which may be a replacement part, a refund, or a return. If a return is needed, we'll arrange and pay for it. If your order doesn't arrive, contact us and we'll follow up with the carrier. See our Refund Policy for more details.
Questions?
Email us at hi@movanakids.com.