Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
Because Movana products are designed to be mounted and tested for fit, function, and safety, your item does not need to be unused to qualify for a return.
To be eligible for a return, your item must:
- have no cracked or split panels
- have no extra drilled holes beyond the provided mounting hardware
- include all original hardware and pieces — nothing missing
- be repackaged in its original (or equivalent protective) packaging for safe transit
In short: it should come back in similar condition and with similar pieces to how we shipped it. Normal assembly, mounting, and testing during the 30-day window is expected and won't affect eligibility on its own.
You'll also need your receipt or proof of purchase.
Partial Returns
Panels are sold in 3-panel sets — the Growth Set is two 3-panel sets, and the Ultimate Set is three. If you'd like to keep only part of your order, you can return it in full 3-panel increments (for example, keep two 3-panel sets from an Ultimate Set and return the third). Individual panels can't be split out and returned on their own — only whole 3-panel sets.
Return Shipping
We cover the cost of return shipping. Once your return is approved, we'll email you a prepaid shipping label — return postage is never deducted from your refund.
For large or freight-shipped items (such as the Climbing Frame sets), we'll arrange a courier pickup at no cost to you.
Before processing a return, our support team will always try to resolve the issue directly first — in some cases we may be able to sort things out without needing the item sent back. We'll let you know if that applies to your situation.
There's no restocking fee.
Items sent back without first requesting a return will not be accepted.
How to Start a Return
Contact us at hi@movanakids.com to request a return. If accepted, we'll send you shipping instructions (and a label, where applicable).
You can always reach us with return questions at hi@movanakids.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.
Exchanges
If your order hasn't shipped yet, contact us right away — we can update your order to the correct set and adjust the charge directly, no return needed.
If your order has already shipped, we'll need to process it as a standard return: once we receive and inspect the original item, you're free to place a new order for the correct set.
Not sure which set is right for your child? Contact us before you order and we'll help you choose the right fit.
Refunds
Once we receive and inspect your return, we'll notify you whether the refund is approved.
Delivery is free on all orders, so there's no shipping charge to refund — approved refunds cover the full item price. If approved, you'll be refunded to your original payment method within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hi@movanakids.com.